Drs Hiles, Greening, Gorajala & Flowers
"Achieving Quality Care with Compassion and Dignity"
Established for over 30 years and with patient needs at the heart of everything we do our GP's, Practice Nurses and Support Staff are all committed to providing a high quality primary care service, working with you to maintain and improve your health.
We are a well regarded training practice and have GP Registrars and Foundation Year GPs working with us throughout the year. In addition to the usual medical services including health promotion, chronic disease management, immunisations, family planning, child health, antenatal and postnatal care, the practice also carries out minor surgery procedures.
Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as Opening Hours and How to Register, you will find a wealth of useful information covering a wide range of health issues along with links to other relevant medical information. You will find updated and important information in the menu on the right hand side. Take a look at our Latest News link for information updates.
St Fillans Medical Centre welcomes patients. If you have moved into the area and wish to register at our surgery we are currently taking new patients onto our list.
St Fillans Medical Centre Values
St Fillans places patient care as its highest priority. We aim to apply the following values at all times:
Dignity and Respect
Accurate, Timely and Responsive
Safe and Effective
Duty of Candour
The practice has made every effort to ensure easy access to the building and toilet facilities are available for the disabled. All patient facilities are located on the ground floor of the building, An area to the left of the main reception desk has been lowered to help facilitate wheelchair access.
There is a loop system for the hard of hearing. Please inform our reception staff if you wish to use this.
Breast feeding and baby changing
The practice is happy to accommodate breast feeding mothers and will allocate a private room on request. Baby changing facilities are available and located in a side room. Please ask reception if you require use of this facility.
Guide to GP Services
This guide provides helpful information on all aspects of using GP services: from finding and choosing a practice and how to get the most out of a GP consultation to accessing health records and understanding patients" rights and responsibilities". Please click on the link below
Care Quality Commission (CQC)
The Care Quality Commission (CQC) are the independent regulator of health and social care in England.
the CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.
From April 2013 all GP surgeries had to be registered with the CQC and they will carry out inspections to ensure that the surgeries meet national standards of care and treatment.
As patients of St Fillans Medical Centre you may be present when an inspection is carried out. The inspector will be involving patients in their inspection and you may be asked questions about the treatment and care you receive. The practice will notify you when you attend the surgery if an inspection is taking place.
The CQC or CARE AND QUALITY COMMISION visit and rate all NHS providers on a regular basis. To see the rating for this surgery click on this link
If you would like more information about the CQC please go to: www.cqc.org.uk
Vascular Consultant Outpatient Clinic:-
From the 29 March 2016 a Vascular clinic will be held bi-weekly at St Fillans Medical Centre. Mr Rob Salaman, Vascular Consultant will hold these sessions. Vascular assessments will be offered to patients. For more information on this service please either pick up a leaflet from the main reception or contact the vascular team on 01254 734103 or email:- firstname.lastname@example.org
Arthritis Drop-in session:-
On the 29 November between 1.20pm - 4.20pm here at St Fillans Medical Centre, there will be available a health professional who can give you advice in respect to arthritis. Information on services available to suffers of arthritis, tips on coping day to day. No appointment needed. Please pick up a leaflet from the main reception desk or contact:- email@example.com or telephone Gill on 07734 238 682 for further information.
Dementia Buddies Scheme
A new scheme has been launched by Lancashire county Council. they have introduced the Guardian Angel Dementia Buddies Scheme in order to safeguard people with dementia and provide reassurance to carers and families.
If this is something you would be interested in you or a family member can contact the scheme directly by following the steps on this leaflet for DIRECT REFERRAL FORM. You do not need to be referred by your GP.
CHILDREN WITH ASTHMA - IF YOU HAVE A CHILD AGED 0-16YRS DIAGNOSED WITH ASTHMA, PLEASE READ THE FOLLOWING GUIDELINES TO ASSIST YOU IF YOUR CHILDS ASTHMA SYMPTOMS WORSEN
CLICK TO REGISTER on PATIENT ACCESS ICON TO THE LEFT FOR
Online Prescriptions /Appointments /Immunisations
PLEASE NOTE THIS SERVICE REQUIRES YOU TO BRING IN PHOTO I.D AND PROOF OF CURRENT ADDRESS ON - TO THE PRACTICE BEFORE YOU CAN HAVE FULL ACCESS TO THE WEBSITE - WITHOUT PROOF OF I.D YOUR ACCESS WILL BE LIMITED
PLEASE NOTE YOU CAN NOW ADD THE PATIENT ACCESS APP TO YOUR TABLET OR SMARTPHONE VIA iOS OR ANDROID APPS
Increased Access Scheme extended until 31st March 2017:-
The surgery is currently open on a Saturday for the Increased Access Scheme to help alleviate pressures in A&E and Out of Hours departments. There will be limited capacity for the surgery to see patients and in the event that all the appointments have been booked for that day, patients telephoning or turning up to the surgery may be directed to attend Preston Primary Care Centre.
If you require urgent medical attention on a Saturday, and you feel you cannot wait until the next normal working day, being Monday, then please telephone the surgery on 325001, that will give you advice on the number you need to telephone. This alternative number will put you through to the surgery is 07594 876663. Please be advised that this number must not be used for general enquiries as we will not be able to deal with this type of request on a Saturday as we have limited resources available on this day. Any routine enquiries will need to be made on the following Monday when we re-open at 8.30am.
STOP SMOKING CLINIC
We are now able to offer a further Stop Smoking service for patients wanting help and support. This clinic will now be held with a Stop Smoking Advisor on a Monday. Leaflets are available within the surgery. If you are interested in attending the clinic, please contact the surgery.
The Practice Nurse is still available if you wish to see her in respect of stopping smoking or any other health clinics the surgery offers.
Patient Access to their GP record
THE PRACTICE IS CURRENTLY WORKING TOWARDS ALLOWING PATIENTS ACCESS TO THEIR ELECTRONIC RECORD. AT THE CURRENT TIME WE HAVE ENABLED THE FOLLOWING:- ACCESS TO MEDICATIONS, ALLERGIES AND INTOLERANCES AND IMMUNISATION HISTORY. FURTHER ACCESS TO CONSULTATIONS CAN BE ACTIVATED ONCE THE PATIENT HAS COMPLETED THE NECESSARY CONSENT FORM THAT IS AVAILABLE FROM THE MAIN RECEPTION DESK.
BELOW IS OUR STATEMENT OF INTENT:-
CODE OF CONDUCT:-
Code of Conduct - Click on this link to open up the document
St Fillans Medical Centre is a Training practice
DOCTORS DUTIES - A BRIEF OVERVIEW OF A DAY IN THE LIFE OF YOUR GP
TO CARE WE NEED TO SHARE
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
YOU HAVE A CHOICE! If you are happy for your information to be used in this way you do not have to do anything.
If you have concerns or wish to prevent this from happening, please either pick up a leaflet from the surgery or visit the website:- www.nhs.uk/caredata
EXTENDED HOURS OPENINGS
Late appointment availabilty is currently available on a Wednesday, running from 6:30pm. They are specifically for working patients unable to attend during the day. Please do not request evening appointments if you are able to attend during the day.
You can book your appointments online. Learn More
PATIENT REPRESENTATIVE GROUP
The surgery currently runs a regular Patient Representative Group to listen to and address patients' suggestions on the running of the practice. We would like to invite patients to be part of this group, either by attending quarterly meetings, or by joining a the St Fillan's virtual group and corresponding by email. Anyone interested, please contact the practice manager. The minutes from the latest meeting are available by clicking on the 'Patient Group' icon on the right of the website.
Patients who are new to the surgery are asked if they would like to be involved in the Group. We also have posters in the main reception area and each time we publish a practice Newsletter, quarterly, we ask for volunteers. We struggle with the 20-30 age group and have started to ask parents who attend the Child Health Clinics if they are interested in joining the Group.
There is a pharmacy on-site and is independant from the surgery. The pharmacy is open until 10pm every night.
It is the choice of the patient as to which pharmacy they wish to use.
Electronic Prescription Service is now available. We invite patients to nominate their preferred choice of pharmacy to enable the new service to deliver their medication electronically. This service will only work if a nominated pharmacy has been given. The new service means a patient no longer needs to pick up a paper prescription. The request is sent electronically to their chosen pharmacy and in most cases this process is quicker than the 48hrs required. Please speak to your pharmacy or one of the surgery receptionists if you would like to use this service.
CHANGE FOR LIFE
Find out whether you’re drinking more than is good for you the NHS's Change for Life site
(Site updated 22/10/2016)